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Privacy Policy

Privacy Policy

Last updated: 07/06/2023

 

Club Class Travel Limited ("us", "we", or "our") operates the website www.clubclass247.co.uk (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Service.

We use your Personal Information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
 

Information Collection and Use:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, phone and mobile numbers, pickup and destination information related to taxi bookings, flight details, and child seat requirements ("Personal Information").

 

How We Collect Personal Information:

We collect Personal Information through various methods, including:

  • Contact forms

    • When you submit information through our contact forms on the website.

  • Online chat

    •  When you communicate with us through the online chat feature.

  • WhatsApp

    •  When you provide information via WhatsApp for the purpose of booking our services.

  • Autocab

    • When you make a booking through our service provided by Autocab. Autocab Privacy Policy.

  • Stripe and JudoPay

    •  For processing online payments securely.


Please refer to their respective privacy policies for more information:

JudoPay Privacy Policy: JudoPay Privacy Policy

Stripe Privacy Policy: Stripe Privacy Policy

  • Phone bookings

    • When you call us to book your taxi.

  • Social media interactions

    • When you react or interact with our social media posts.

  • Mobile Booking Application

    • When you use our mobile booking application.

  • Email or written communication

    •  When you contact us by email or in writing.

  • Wix

    •  Our website is hosted on the Wix platform. Wix collects and stores Personal Information on our behalf. Please refer to Wix's privacy policy for more information: Wix Privacy Policy.

How We Use Your Data:

We will use the information that we collect about you for the following purposes:

  • For the Creation and Maintaining of your User Account

    • We may use your Personal Information to create and manage your user account on our platform or mobile application, allowing you to access and utilize our services.​

  • Testimonials

    • With your consent, we may use your Personal Information, such as your name and feedback, for the purpose of creating testimonials on our website or other promotional materials.​

  • Marketing/Promotional

    • We may use your Personal Information to send you promotional materials, newsletters, special offers, or other marketing communications related to our services, unless you have opted out of receiving such communications.​

  • Customer Feedback Collection

    • ​ We may use your Personal Information to collect feedback about our services, allowing us to improve and enhance the user experience.

  • Enforce the Terms and Conditions of our service

    •  We may use your Personal Information to enforce our terms and conditions and to protect our rights, property, or safety, as well as the rights, property, or safety of others.

  • Processing Payment

    • We may use your Personal Information, including payment details, to process payments for the services you have booked through our platform.

  • Advertising

    • Advertising: With your consent, we may use your Personal Information to display targeted advertisements or personalized content on our website, mobile application, or third-party platforms.​

  • Service Fulfilment

    • We may use your Personal information for the purpose of fulfiling your booking including but not limited to, aranging transportation and coordinating logistics.​

  • Service Protection

    • We may use your Personal Information to protect the security and integrity of our website or mobile application, detect and prevent fraud, and investigate and resolve security incidents.​

  • Dispute Resolution

    • In the event of a dispute or complaint between you and ClubClass or one of our drivers, we may use your Personal Information to facilitate the resolution of such disputes.

  • Account Administration

    • We may use your Personal Information for administrative purposes, such as managing your bookings, communicating with you about your bookings or account, and providing important updates or notifications.​

Please note that the above list is not exhaustive, and we may use your Personal Information for other legitimate purposes related to the provision of our services.

Storage and Protection of Personal Information:

Your Personal Information is securely stored by our third-party vendors, including Autocab, Stripe, JudoPay, and Wix. These vendors have implemented appropriate technical and organizational measures to protect your Personal Information from unauthorized access, use, or disclosure.

Data Security
We highly value the security of your information and take necessary precautions to protect it from loss, misuse, or unauthorized alterations. While we employ reasonable security measures, it's important to note that no security system is foolproof. Therefore, we cannot provide an absolute guarantee of complete security. Consequently, we are unable to ensure or warrant the security of any information you transmit to us, and any such transmission is done at your own risk.

 

Retention and Deletion of Personal Information:

We retain your Personal Information for a minimum period of 12 months for financial purposes. However, upon your request, we will delete your Personal Information from our records, unless we are required to retain it for legal, accounting, or legitimate business purposes.


Sharing of Personal Information:

We may share your Personal Information with the following third parties, solely for the purpose of providing our services to you:

Autocab: To facilitate and manage taxi bookings.

Stripe and JudoPay: For processing online payments securely.

We do not sell, trade, or otherwise transfer your Personal Information to outside parties unless we have obtained your consent or are required to do so by law.
 

Cookies and Tracking Technologies:

We use cookies and tracking technologies on our website. These technologies collect certain information, including pages visited and data entered into our contact forms. We also use Google Analytics to analyze website usage. You can control the use of cookies through your browser settings. For more information please review our cookies policy.

 

Third Party Websites & Embedded Links
Our Service may include links to external websites that are not operated by us. It's important to note that this Privacy Policy does not cover the privacy policies and practices of these third-party websites. This includes any websites or services that may be accessed through links on our Service. We strongly encourage you to carefully review the privacy policy of every website you visit. We do not have control over, nor do we assume responsibility for, the content, privacy policies, or practices of any third-party sites or services.

User Consent:

By entering our website, you consent to the collection of your Personal Information as described in this Privacy Policy. You also consent to the use of cookies and tracking technologies as outlined above.
 

Age Restrictions:

Our services are not directed to individuals under the age of 17. We do not knowingly collect Personal Information from Minors. If you believe we have collected Personal Information from a Minor under the age of 17, please contact us immediately.

 

Contact Us:

If you have any questions or concerns about this Privacy Policy or the handling of your Personal Information, or if you would like to request the deletion of your Personal Information, please contact us at:
 

info@clubclass247.co.uk

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